GoGlobal

Last updated: March 2025

1. Introduction

Welcome to GoGlobal ("we," "us," or "our"). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our video translation and dubbing services (the "Service"). By accessing or using the Service, you consent to the practices described herein.

2. Information We Collect

We collect the following categories of information:

Personal Information: Name, email address, billing details, and account credentials.
Content Data: Videos, audio files, subtitles, and related materials submitted for processing.
Technical Data: IP address, device information, browser type, and usage metrics (e.g., via cookies).
Communication Data: Support inquiries, feedback, and survey responses.

3. How We Use Your Information

Your data is used for the following purposes:

To provide, operate, and optimize the Service (e.g., processing video translations).
To authenticate users and process payments securely.
To communicate with you (e.g., service updates, customer support).
To improve our algorithms and AI/ML models for localization.
To comply with legal obligations (e.g., tax, fraud prevention).

Legal Basis (GDPR): We process your data based on (a) contractual necessity, (b) legitimate business interests, or (c) your consent where required.

4. Data Sharing and Disclosure

We may share your information with:

Service Providers: Third-party vendors for hosting, payment processing, and AI-based translation/dubbing.
Legal Authorities: When required by law or to protect our rights (e.g., subpoenas, fraud investigations).
Business Transfers: In the event of a merger, acquisition, or asset sale.

International Transfers: Data may be processed globally, with safeguards like Standard Contractual Clauses (SCCs) where applicable.

5. Data Security

We implement industry-standard measures to protect your data:

Encryption (SSL/TLS) for data in transit and at rest.
Access controls and audit logs for sensitive data.
Regular security assessments and penetration testing.

Despite these measures, no system is 100% secure. You are responsible for safeguarding your account credentials.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

Access, correct, or delete your personal data.
Restrict or object to processing (e.g., opt-out of marketing).
Data portability (request a copy of your data in a structured format).
Withdraw consent (where applicable).
Lodge a complaint with a supervisory authority (GDPR).

To exercise these rights, contact us at privacy@goglobal.video.

7. Cookies and Tracking Technologies

We use cookies and similar tools to:

Authenticate users and maintain sessions.
Analyze traffic and improve performance (e.g., Google Analytics).
Deliver targeted ads (if applicable).

You can manage preferences via browser settings or our Cookie Consent Banner.

8. Data Retention

We retain your data only as long as necessary:

Account Data: Until deletion request or 2 years post-inactivity.
Content Data: Deleted after 30 days unless retained for legal/contractual reasons.
Financial Records: 7 years for tax compliance.

9. Children's Privacy

Our Service is not intended for users under 16 (or 13 in non-GDPR regions). We do not knowingly collect data from children. If you believe a child has provided us with data, contact us immediately.

10. Changes to This Policy

We may update this policy periodically. Material changes will be notified via email or a prominent site notice. Continued use of the Service constitutes acceptance of the revised policy.

11. Contact Us

For questions, requests, or complaints regarding this Privacy Policy, contact our Data Protection Officer at privacy@goglobal.video