Terms of Service

Last updated: March 2025

1. Acceptance of Terms

By accessing or using GoGlobal ("Service"), you ("User" or "you") agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of an organisation, you represent that you have authority to bind that entity. If you do not agree to these Terms, you may not use the Service.

Changes to Terms: We reserve the right to modify these Terms at any time. If a change is material, we will notify you via email or through the Service before it takes effect. By continuing to use the Service after the effective date of changes, you agree to the revised Terms. If you disagree, you must stop using the Service and delete your account prior to the changes taking effect.

2. Description of Service

GoGlobal provides an AI-powered platform for video localisation, including but not limited to subtitling, translation, dubbing, and voiceover services ("Services"). Users may upload, process, and download localised content subject to these Terms.

3. User Accounts

3.1 Registration: You must provide accurate and complete information when creating an account. Accounts are personal and non-transferable.
3.2 Security: You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account. Notify us immediately of unauthorised use.
3.3 Eligibility: The Service is available only to individuals aged 18+ or entities with legal capacity to enter binding agreements.

4. Content Rights and Responsibilities

4.1 Ownership: You retain ownership of all content uploaded to the Service ("User Content"). By submitting User Content, you grant GoGlobal a worldwide, non-exclusive, royalty-free licence to use, process, modify, and display such content solely to provide and improve the Services.
4.2 Prohibited Content: You may not upload content that (a) infringes third-party rights, (b) contains illegal, harmful, or abusive material, (c) promotes violence, discrimination, or self-harm, or (d) violates applicable laws. We reserve the right to remove any content without notice.
4.3 AI-Generated Content: If the Service allows AI-generated content ("Created Scenes"), you agree not to use it to create deceptive, illegal, or harmful material (e.g., impersonation, defamation). You must ensure you have all necessary rights or consents for any real individuals depicted.
4.4 Copyright Claims: We comply with applicable copyright laws. Report infringement to copyright@goglobal.video.

5. Service Usage and Restrictions

5.1 Compliance: You agree to use the Service in compliance with all UK laws and third-party terms (e.g., YouTube API Services if integrated).
5.2 Prohibited Uses: You may not (a) reverse-engineer the Service, (b) use it to create competitive products, (c) bypass security measures, or (d) generate automated/fraudulent requests. Scraping is prohibited.
5.3 Fair Use: We may throttle or suspend accounts exceeding reasonable usage limits.

6. Payment and Billing

6.1 Fees: Fees are billed in advance based on your selected plan. All prices exclude VAT or other taxes.
6.2 Refunds: Payments are non-refundable except as required by UK law.
6.3 Changes: We may modify pricing with 30 days’ notice. Continued use constitutes acceptance.

7. Termination

Either party may terminate these Terms at any time. Upon termination, your right to use the Service ceases immediately. Sections 4 (Content), 7 (Termination), 8 (Liability), and 9 (Disputes) survive termination.

8. Limitation of Liability

8.1 No Warranty: The Service is provided "AS IS" without warranties of any kind, express or implied, including merchantability or fitness for a particular purpose.
8.2 Cap on Liability: GoGlobal’s total liability shall not exceed the fees paid by you in the 12 months preceding the claim.
8.3 Exclusions: We are not liable for (a) indirect, incidental, or consequential damages, (b) service unavailability, or (c) errors resulting from User Content quality.

9. Dispute Resolution

9.1 Governing Law: These Terms are governed by English law and subject to the exclusive jurisdiction of the courts of England and Wales.
9.2 Good Faith Negotiation: Parties agree to attempt resolving disputes through good-faith negotiations before initiating legal action.

10. General

10.1 Entire Agreement: These Terms constitute the entire agreement between you and GoGlobal.
10.2 Severability: If any provision is invalid, the remaining Terms remain in effect.
10.3 No Waiver: Failure to enforce a provision does not waive our rights.
10.4 Service Changes: We may modify or discontinue the Service at any time without liability.

11. Contact

For questions about these Terms, contact us at support@goglobal.video.